Recently, Mr. Wang bought a self-proclaimed”handmade” internet celebrity pastry through the Pinduoduo platform. After receiving it, he found that the product had neither the product standard code nor the manufacturer’s information, such as label identification and ingredient list. , Suspected to be”three no products.” Mr. Wang suspected that the product had food safety problems and believed that his rights and interests had been damaged, so he complained to the Consumer Rights Protection Committee of Wenling City, Taizhou City.
The staff of the Consumer Protection Committee contacted the merchant several times according to the phone number provided by Mr. Wang, but no one answered it. On site visits, it was found that the merchant did not operate at the address provided by Mr. Wang. Eventually, the contact failed and the mediation could not be achieved. Consumers are advised to continue Seek help from Pinduoduo platform and transfer the clue to law enforcement.
With the rise and maturity of online shopping, consumers are no longer satisfied with buying clothing and daily necessities online. They can taste a variety of flavors without leaving home. This is a new consumer demand for high-quality life. In recent years, as a representative of casual food, baked goods have been accepted and liked by more and more people. They are quick to get started, low cost, and high profit. They have also attracted a large number of full-time and part-time baking enthusiasts to join the army of micro business and online business. , But these baked goods advertised as “handmade” are only a thin line apart from the “three no products”.
Is there no legal restriction on handmade food? In fact, this is not the case. These businesses sell their own-made or purchased bakery cakes in quantitative packaging as pre-packaged foods, which should comply with the relevant provisions of the Food Safety Law and the General Rules for the Labeling of Prepackaged Foods. According to Article 67 of the”Food Safety Law”, the packaging of prepackaged food should have a label, and the label should indicate the following items:(1) name, specification, net content, production date; (2) ingredient or ingredient list; ( 3) The name, address, and contact information of the producer; (4) Shelf life; (5) Product standard code; (6) Storage conditions; (7) Common name of the food additives used in national standards; (8) Production License number; (9) Other items that should be indicated in laws, regulations or food safety standards.
In this case, the behavior of the merchant not only infringed the rights and interests of consumers, but also allegedly violated the Food Safety Law. If Mr. Wang suffered losses due to the product, he could follow the Food Safety Law 140 Article 8 seeks compensation for losses.
Wenling City Consumer Protection Committee calls on third-party platforms for online food transactions to earnestly implement the review of online food producers and operators. Sellers must strictly abide by the Food Safety Law. Consumers should pay attention to the following three when buying online food Aspect:
One is to pay attention to the qualifications of platform merchants before purchasing. Consumers should choose a formal third-party platform when purchasing such online celebrity snacks, and at the same time pay attention to checking the qualification information of the merchant on the store homepage, and be cautious when buying products from unlicensed merchants.
The second is to pay attention to product packaging labels before eating. Hand-made is not a fig leaf with three no products. Consumers should also be aware of the simple rules for the labeling of pre-packaged foods, self-check the condition and label of the food before eating, and beware of expired and spoiled foods.
The third is to pay attention to correct and effective rights protection in disputes. For businesses that do infringe their rights and interests, consumers must actively protect their rights in accordance with the law and hand over clues to law enforcement agencies to jointly maintain the safety of online food transactions.