During the Spring Festival of 2021 (February 11 to February 17), in order to protect the legitimate rights and interests of consumers and maintain the order of the holiday consumer market, Chuzhou City Market Supervision and Administration The Bureau’s 12315 Complaint and Reporting Center insists on manual duty to ensure that the hotline is unblocked, enthusiastically accepting complaints and consultations, carefully understanding the situation, patiently answering doubts, and timely recording citizen consultations, complaints, and reports, and transfer them in the first time. Market supervision and management departments at all levels Seriously perform its functions, actively handle consumer disputes, and strive to maintain a good holiday consumer market environment. A total of 70 complaints, 9 reports, and 384 consultations were received during the festival. There were no group complaints or major emergency reports during the festival, and the market order was generally good.
The top three complaints and requests are food (13 pieces), clothing, shoes and hats (10 pieces), catering and accommodation (8 pieces) ).
2021 Spring Festival holiday 12315 hotline accepting complaints, reporting and consulting situation map
The consumer market in the city is stable during the holiday period. At present, all complaints and reports have been diverted to the relevant departments for processing in accordance with the principle of territorial jurisdiction.
2021 Spring Festival holiday market supervision area distribution of complaints and reports Figure
During the Spring Festival holiday, there are more gatherings of relatives and friends and eating out. Food and catering complaints and reports rank first in holiday complaints and reporting hot issues. The 12315 hotline received a total of 13 food complaints and reports, mainly reflecting the purchase of spoiled and expired food, foreign matter in the dishes, inaccurate measurement, failure of the merchant to fulfill their promises, and unlicensed operations. According to reports, 10 complaints about clothing, shoes and hats mainly reflect the quality of the clothes, the failure of the merchant to fulfill the promise of return, and the unclear price tag. There were 8 complaints about catering and accommodation, which mainly reflected problems such as unclear price tagging and arbitrary charges by businesses.
Schematic diagram of hot spots of complaints and reports in the market supervision field during the Spring Festival holiday in 2021
Spring Festival holiday, Chuzhou City Market Supervision Bureau 12315 Complaint and Reporting Command Center adheres to the”three first times” working principle, namely:answer consumers as soon as possible Incoming calls, register complaints and reports, and answer consumer inquiries patiently; immediately diverted complaints and reports to the market supervision bureau of the jurisdiction, and urge the district bureau to deal with it in a timely manner; implement the”double notification” system with the market supervision bureau of the jurisdiction, and the market supervision bureau of the jurisdiction The results of consumer complaints are reported to consumers as soon as possible, and the legitimate rights and interests of consumers are effectively protected.
Currently, the market supervision departments and consumer protection commissions of all counties (cities, districts) are investigating and verifying holiday complaints and reporting, and mediating consumer disputes in accordance with legal procedures .
market supervision department reminds:When you encounter consumer disputes in your daily life, please remember to call 12315 to complain and report so that we can protect your legal rights !