District Civil Affairs Bureau, Finance Bureau, Market Supervision Administration Bureau:
In order to optimize and improve the level of catering services for the elderly, and promote the safe, standardized and long-term development of catering services, according to the”General Office of the People’s Government of Guangzhou Notice of Guangzhou City Community Home Care Services Management Measures (Suifu Bangui  No. 24) and related regulations, we have formulated the “Guangzhou City Elderly Meals and Catering Services Management Measures”, which are now issued to you, please follow and implement .
Guangzhou Civil Affairs Bureau Guangzhou Finance Bureau Guangzhou Market Supervision Administration
December 28, 2020
Guangzhou City Elderly Meals and Catering Services Management Measures
Chapter One General Provisions
The first article is to further standardize the community’s home care services in this city and improve the level of catering services for the elderly. According to the “General Office of Guangzhou Municipal People’s Government”Notice on the Management Measures for Community Home-based Elderly Services” (Suifu Bangui  No. 24), in accordance with the actual conditions of the city, formulate these measures.
Article 2 These Measures shall apply to the catering services and management activities for the elderly at home in the administrative area of this city.
Article 3 The provision of meals for the elderly referred to in these Measures refers to the elderly’s canteen as the main support for those living in the administrative area of this city Senior citizens aged 60 and above provide services such as meal preparation, meal preparation, meal sharing, dining, and meal delivery.
The elderly canteens mentioned in these Measures refer to those provided by the district civil affairs department and the town people’s government (sub-district office) to provide meals for the elderly at home place.
Article 4 The municipal and district civil affairs departments are responsible for the overall planning, policy guidance, supervision and management, and fund management of catering services for the elderly in their jurisdictions. The municipal home care service guidance unit is responsible for the fund settlement, management and information construction of the city’s elderly catering services.
Market supervision and management departments at all levels are responsible for the food safety business guidance and daily supervision of catering services for the elderly.
Town People’s Government (sub-district office) is responsible for the specific implementation of catering services for the elderly, responsible for the construction of facilities, the establishment of elderly canteens, the selection of operating agencies and daily routines Supervision, undertaking the acceptance and preliminary verification of service applications, service subsidy funding, etc.
The development and reform, finance, health, social organization and management departments at all levels and the Municipal Disabled Persons’ Federation shall coordinate the implementation of these Measures in accordance with their respective responsibilities.
Chapter 2 Service Supply
Article 5 The catering service for the elderly is provided in the following ways:
(1) Self-built kitchen service model. Funded by the government or co-financed with social forces, use community home-based care facilities to build their own kitchens, set up dining venues, obtain”Food Business Permits” in accordance with the law, and provide special meal catering services for the elderly in the form of on-site cooking.
(2) Service mode of unit canteen area (window). The canteens of universities, enterprises and institutions, and senior care service institutions open up special areas (windows) for the elderly to provide meals, or provide nearby meal services by ordering meals to deliver packed lunches, and opening internal catering resources to the elderly in the surrounding communities.
(3) Group meal delivery service model. Introduce group meal delivery units with good social reputation and quantitative levels of food safety in catering services to cater for the elderly in the canteen.
(4) Catering companies participate in the catering service model. Social catering service units that operate with a certificate and have a quantitative level of food safety in catering services rely on community stores to set up special catering areas (windows) for the elderly or adopt methods such as”central kitchen + community stores” to provide catering services for the elderly.
(5) Neighborhood mutual assistance service model. In rural areas where the need for food assistance is small, the elderly population is scattered, and the conditions for setting up a canteen for the elderly are not available for the time being, service providers such as relatives, neighbors, and elderly care service staff can work with town (street) home elderly care service platform operating agencies, Elderly persons in need sign a tripartite agreement to provide them with meal catering services.
Article 6 All districts shall follow the principle of “10-15 minutes in the central city and 20-25 minutes in the outer city”, and comprehensively consider the status of the elderly population and meal services in the district Factors such as demand, service resources, service radius, etc., rationally arrange the elderly canteens.
Town People’s Government (sub-district office) can rely on community home care facilities, social work stations, party-mass service centers, work therapy stations and other community public service venues Canteen. The location of the canteen for the elderly should be close to the concentrated residence or activity area of the elderly, with good walkability, good municipal conditions such as water supply and drainage, far away from pollution sources, and conspicuous locations that are easy to find. It should be located on the first floor as far as possible, and should not be located outdoors or office spaces. Inside. Those installed on other floors should be equipped with barrier-free facilities such as elevators and barrier-free ramps.
Article 7 District civil affairs departments and town people’s governments (sub-district offices) can set up the elderly through government construction and organization, government purchase of services, cooperation and joint construction, etc. In the canteen, after soliciting the opinions of the district civil affairs department, the catering service for the elderly is carried out.
encourages the priority to adopt self-built kitchen service mode to set up elderly canteens.
Article 8 Each district shall comprehensively consider factors such as service demand, construction and decoration, equipment purchase, etc., and arrange the construction funds for the elderly canteen. The construction funds shall be borne by the district finance, listed in the annual department budget by the district civil affairs department, and allocated to the construction unit and service organization of the service facility in accordance with the financial management regulations and contract requirements.
Article 9 Elderly canteens should have the functions of centralized dining and home delivery.
Article 10 In principle, the elderly canteen should be operated and managed by a professional service organization. The operating organization of the elderly canteen should meet the following conditions:
(1) Established in accordance with the law and obtained the corresponding business license or registration certificate;
(2) There are facilities and staff suitable for the development of catering services. Among them, if the operating agency makes, processes, divides meals or divides meals and disinfects tableware in the elderly canteen, it shall comply with the relevant provisions of the city’s food production and operation license management and obtain the corresponding”food operation license”. If there is no on-site processing link, and only the finished products delivered to the elderly canteen are divided into meals or divided into meals and disinfected tableware, the market supervision and management departments of each district shall implement the food business license review according to law;
(3) There is no record of major violations of laws and regulations in the past 3 years and has not been included in the list of serious violations of untrustworthiness;
(4) Other conditions stipulated by laws and regulations.
Article 11 The venue of the elderly canteen shall meet the following conditions:
(1) The use area of the centralized dining area is not less than 25 square meters, which can accommodate more than 10 elderly people at the same time;
(2) Equipped with barrier-free facilities to meet the needs of the elderly and retrofit for aging;
(3) Set up dining and other functional areas in accordance with relevant food safety regulations, and be equipped with tables, chairs, appliances, air-conditioning and other facilities suitable for the elderly;
(4) Publicize food business licenses, health certificates of employees, food safety management, safety commitments and other systems as well as food supplements and catering in a prominent place in the premises as required Service information, etc.;
(5) Comply with our city’s community home care service standards and related regulations.
Chapter 3 Service Management
Article 12 Elders’ dining halls are uniformly named”XX District XX Street/Town XX Community/Village/District Elders’ Dining Hall” by the district civil affairs department Carry out numbering management and hang the Guangzhou Elderly Canteen Logo in a prominent outdoor location.
Article 13 Elderly canteens shall provide lunch service on weekdays, and may provide breakfast, dinner service and weekend and holiday services if conditions permit.
Article 14 Elderly canteens According to the physiological characteristics, physical conditions and seasonal changes of the elderly, the dietary habits and taboos of the elderly are fully considered, and the combination of meat and vegetables is formulated , Nutritionally balanced recipes. Update recipes weekly or monthly.
Article 15 The price of catering services shall be determined by the district civil affairs department or the town people’s government (sub-district office) and the elderly canteen operating agency through agreement , And make timely adjustments based on economic and social development.
Elderly canteens who need to adjust the price due to cost changes shall publicize to the service target before and after, and obtain the district civil affairs department or township according to the agreement. The People’s Government (Sub-district Office) agreed.
Article 16 Elderly canteen operating agencies shall establish and improve management systems for personnel, finance, training, information, safety, and quality control. During the development, the relevant regulations and service standards of national, provincial, and municipal food production and operation, food safety, and elderly care services shall be complied with.
Article 17 Elderly dining hall operating agencies and their cooperative agencies shall implement the main responsibility for food safety, appoint food safety management personnel in accordance with the law, and implement food safety systems , Strictly implement the”Food Safety Operation Regulations for Catering Services”, improve the meal traceability mechanism, do a good job of keeping food samples, and conduct food safety knowledge training for staff before and during their posts.
Article 18 The town people’s government (sub-district office) shall promptly enter the basic information and service changes of the elderly canteen in its jurisdiction into Guangzhou Home Comprehensive information service platform for the elderly.
Elderly dining hall operating agencies should access and use the Guangzhou Home Care Comprehensive Information Service Platform to provide services, collect service information in real time, and ensure the authenticity and accuracy of the information Sex.
Article 19 The elderly canteen needs to suspend service due to renovation, meteorological disasters, epidemic prevention and control, etc., the district civil affairs should be obtained in advance in accordance with the agreement The department and the town people’s government (sub-district office) agree, inform the service target and make an announcement. The town people’s government (sub-district office) should ensure the dining needs of the elderly by coordinating the meals provided in the neighboring elderly canteens and delivering meals to the door.
The twentieth town people’s government (sub-district office) changes the address of the elderly canteen or closes and removes points, solicit the opinions of the district civil affairs department in writing , And update information and publicity on the Guangzhou Home Care Comprehensive Information Service Platform.
Chapter 4 Service Process
Article 21. Elderly people who need catering services should fill in the service demand registration form and show their ID cards through the Guangzhou Home Care Comprehensive Information Service Platform. Choose an elderly canteen nearby.
Elderly people who have difficulty applying online can also apply offline to the town people’s government (sub-district office). The first paragraph of this article provides for the elderly.
Elderly dining hall operating agencies shall assist the elderly in handling related businesses.
Article 22 After the elderly’s registration service needs, the people’s government (sub-district office) and district civil affairs department of the town where the elderly’s household registration is located shall be within 5 working days In accordance with the provisions of Articles 26 and 27 of these Measures, the qualifications of the elderly with household registration in this city to enjoy meal subsidies and meal delivery subsidies are confirmed. If the residence of the elderly is inconsistent with the residence, the street (town) where the residence is located shall provide assistance.
Article 23 If the qualification confirmation of food delivery subsidy requires the evaluation of the needs of elderly care, it shall be handled in accordance with the provisions of the city’s elderly care needs evaluation policy .
Severely disabled persons who hold a second-generation disability certificate and have a disability level of one or two can be directly identified as seniors with care needs of level 4-6.
Article 24 The elderly should use the social security card (elderly preferential treatment card) for dining. Elderly canteens where conditions permit can also use facial recognition, fingerprint recognition and other biometric technologies for identity authentication before eating.
Chapter 5 Service Subsidies
Article 25 The municipal-level catering service subsidies for the elderly include meal subsidies, meal delivery subsidies, and operating subsidies. The calculation and distribution of subsidies are applicable to lunch and dinner, and each person counts once per meal.
Article 26 Resident residents of 60 years old and above who live in the administrative area of this city can enjoy meal subsidies if they receive meal-assisted catering services. The subsidy standard is one-fourth of the cost of each meal per person, up to 3 yuan. The meal subsidy is automatically deducted when the elderly pay for the meal.
Article 27 Elderly canteen operating agencies provide meal delivery services for elderly people with household registration in this city who have a need for elderly care of 1-6. Meal subsidies, among which, the subsidy standard for the elderly care needs level 1-3 is 2 yuan per person per time, and the subsidy standard for level 4-6 is 4 yuan per person per time.
Article 28. Elderly canteen operating agencies enjoy operating subsidies according to the actual number of meals. The subsidy standard is per person per time operating in a self-built kitchen service model 3 yuan, 1.5 yuan per person per person who adopts other service modes.
The elderly canteen set up in the Starlight Home for the Elderly shall not repeatedly enjoy the operating subsidies of the community’s home-based elderly care service facilities.
Neighborhood mutual assistance service model does not enjoy operating subsidies.
Operation subsidies should be used for site rent, equipment purchase and maintenance, purchase of comprehensive liability insurance, water, electricity, gas, labor costs, related taxes and other expenses.
Article 29 The civil affairs department shall incorporate the municipal catering service subsidy funds into the department’s budget for the following year in accordance with regulations and procedures in August each year. Provisions are made for timely transfer of funds to all districts. The district civil affairs department shall report to the municipal home care service guidance unit the use of the municipal catering service subsidy funds in the previous year before the end of April each year. The municipal home care service guidance unit shall complete the municipal service subsidy funds by the end of May. Liquidation. The results of the liquidation shall be copied by the civil affairs department to the municipal finance department.
District Civil Affairs Department and Town People’s Government (Sub-district Office) review the service subsidy application submitted by the operating agency of the elderly canteen every month, and make timely and full payment after verification Operating agency.
The subsidy for the catering services for the elderly is based on the service data recorded by the Guangzhou Home Care Comprehensive Information Service Platform.
The municipal and district civil affairs departments shall announce the use of funds to the public through government websites and other methods, and consciously accept social supervision.
Article 30 The district civil affairs department, the town people’s government (sub-district office) expands the scope of subsidies for catering services in their jurisdictions and raises the subsidy standards, they must report to the higher-level finance , The civil affairs department will execute after filing.
Chapter VI Supervision and Management
Article 31 The district civil affairs department shall establish a roster of the district’s elderly dining halls and operating agencies, and report it to the civil affairs department and the municipal market supervision and management department. It will be announced to the public through the Guangzhou Home Care Comprehensive Information Service Platform and Government Service Website, and accept public supervision.
The district civil affairs department shall proactively announce the channels for reporting and complaining of the catering services for the elderly, and accept and handle relevant reports and complaints in accordance with the law.
Article 32 Civil affairs, market supervision, social organization management and related departments shall establish and improve a coordinated supervision mechanism to strengthen the supervision of the operation and service of the elderly canteen .
The district civil affairs department shall organize the daily management of the daily operation, personnel qualifications, food safety, sanitation status, service quality, etc. Supervise and manage after the event, and regularly announce the relevant situation to the public.
Article 33 If the market supervision and management department, social organization management and related departments discover problems in the elderly canteen and its operating organization in the course of performing their duties, Deal with it in accordance with laws and regulations, and timely feedback relevant information to the civil affairs department and town people’s government (sub-district office).
Article 34 The town’s people’s government (sub-district office) shall supervise the elderly’s canteen based on the feedback from the civil affairs and related departments and the management of the unit The operating organization implements rectification and timely reports the rectification situation to relevant departments.
Elderly dining hall operating agencies shall actively cooperate with relevant departments to rectify existing problems, and shall not refuse rectification for any reason.
Article 35. If the catering service project fails to pass the annual evaluation of the community home care service project, the district civil affairs department shall supervise the operating agency of the elderly canteen Rectification.
Article 36. The district civil affairs department and the town people’s government (sub-district office) shall order rectification, Terminate cooperation in accordance with the agreement:
(1) Shut down without authorization;
(2) The quality of catering is poor, and the elderly complain more;
(3) There is no elderly dining for 3 consecutive months during the normal operation period;
(4) Refusing to make corrections or making corrections inadequate due to problems.
Article 37 Where there is a food safety incident, fraudulent subsidy funds, or other violations of laws and regulations in the operating agency of the elderly canteen, the district civil affairs department, the town people’s government The (sub-district office) shall immediately terminate the cooperation in accordance with the agreement, and the competent authority shall impose penalties in accordance with relevant laws and regulations; if a crime is constituted, its criminal responsibility shall be investigated in accordance with the law.
In the case of the circumstances specified in the preceding paragraph, the district civil affairs department and the town people’s government (sub-district office) shall simultaneously submit relevant information to the municipal, district civil affairs department and the district The market supervision and management department shall share it with the integrity database established by relevant municipal departments, the People’s Bank and other units in accordance with regulations.
Article 38 Departments (units) of civil affairs, finance, market supervision and management, town people’s government (sub-district offices) and their staff provide assistance to the elderly In the supervision and management of meal catering services, those who fail to perform their supervisory duties or have ineffective supervision, abuse their power, or neglect their duties, shall be punished by the competent authority according to law; if a crime is constituted, criminal responsibility shall be investigated according to law.
Chapter 7 Supplementary Provisions
Article 39 These Measures shall be implemented on January 1, 2021, and shall be valid for 3 years.