During the New Year’s Day holiday of 2021, Chuzhou City Market Supervision Bureau will unblock the 12315 complaint and report hotline, implement a 24-hour manual duty system, and open all 8 seats to ensure the efficient operation of the 12315 hotline , The channel for complaints and reports is unblocked, and the handling of various demands in the field of market supervision is effectively handled, and the consultations of the citizens are answered earnestly and enthusiastically; the complaints and reports of the citizens are received in a timely manner, transferred in a timely manner, and timely feedback is effectively protected. Legal rights. A total of 418 complaints, reports and consultations were received during the holidays, including 91 complaints, 26 reports, and 301 consultations. A year-on-year increase of 57%. The top three complaints and requests were food (16 cases), household (13 cases), and catering and accommodation (11 cases).
The 12315 hotline accepts complaints, reports and consultations during the New Year’s Day holiday of 2021 Figure
The consumer market in the city is stable during the holiday period. At present, all complaints and reports have been diverted to the relevant departments for processing in accordance with the principle of territorial jurisdiction.
The distribution of complaints and reports in the market supervision field during the New Year’s Day holiday of 2021 Figure
During holidays, consumers eat out more frequently, and food and catering complaints and reports rank first in holiday complaints and reporting hot issues. The 12315 hotline received a total of 27 food and catering complaints and reports, mainly reflecting the purchase of spoiled and expired food, foreign objects in the dishes, inaccurate measurement, failure of the merchant to fulfill their promises, and unlicensed operations. There were 21 complaints and reports on household appliances, which mainly reflected problems such as defective electrical appliances, inadequate after-sales service, and false publicity. There were 9 complaints about clothing, footwear and hats, mainly reflecting the quality of the clothes, the failure of the merchant to fulfill the promise of return, and the unclear price tag.
Schematic diagram of complaints and reporting hotspots in the market supervision field during the New Year’s Day holiday of 2021
New Year’s Day holiday, Chuzhou City Market Supervision Bureau 12315 Complaint and Reporting Command Center adheres to the”three first times” working principle, namely:answer consumers as soon as possible Call, register for complaints and reports, and answer consumer inquiries patiently; immediately diverted complaints and reports to the market supervision bureau of the jurisdiction, and urge the district bureau to deal with it in a timely manner; the market supervision bureau of the jurisdiction will report the results of consumer complaints to consumers as soon as possible , To effectively safeguard the legitimate rights and interests of consumers.
Currently, the market supervision departments and consumer protection commissions of all counties (cities, districts) are investigating and verifying holiday complaints and reporting, and coordinating and handling consumer disputes in accordance with legal procedures .
market supervision department reminds:When you encounter consumer disputes in your daily life, please remember to call 12315 to complain and report so that we can protect your legal rights !